Last Updated: December 2024

Effective Date: December 9, 2024

1. Information We Collect

LearnCraft Education Pvt. Ltd. collects the following information:

• Personal Information: Name, email, phone number, billing address
• Payment Information: Securely processed through Razorpay/PayU
• Usage Data: Course progress, quiz scores, time spent
• Device Information: IP address, browser type, device type
• Communication Data: WhatsApp opt-in consent, messages

2. How We Use Your Information

• Provide and manage course access
• Process payments and send receipts
• Send course updates and reminders
• Improve platform and user experience
• Comply with legal obligations
• Send promotional offers (with consent only)

3. WhatsApp Communication

We may send WhatsApp messages for:

• Order confirmations and course access
• Course reminders and updates
• Customer support responses
• Promotional offers (opt-in only)

Opt-out: Reply "STOP" or email support@learncraft.online

4. Data Sharing

We do NOT sell your personal information. We may share data with:

• Payment processors (Razorpay, PayU, Stripe)
• Email service providers
• WhatsApp Business API (with consent)
• Legal authorities when required by law

5. Data Security

We implement SSL encryption, secure servers, and regular security audits. No transmission over the Internet is 100% secure.

6. Your Rights (GDPR Compliance)

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request account deletion
• Data Portability: Receive data in portable format
• Withdraw Consent: Opt-out of marketing

Contact: privacy@learncraft.online

7. Cookies

We use cookies for essential functionality, analytics, and personalization. You can disable cookies in your browser.

8. Children's Privacy

Services are for users 13+ years. We don't knowingly collect data from children under 13.

9. Contact Us

LearnCraft Education Pvt. Ltd.
Email: privacy@learncraft.online
Phone: +91-98765-43210
Address: New Delhi, India

Last Updated: December 2024

1. Acceptance of Terms

By using LearnCraft.online, you agree to these Terms of Service.

2. User Accounts

• Must be 13+ years old
• Provide accurate information
• Keep credentials secure
• Responsible for all account activities
• One account per user (no sharing)

3. Course Access

• Lifetime Access: Purchased courses remain accessible
• No Resale: Cannot resell or share content
• Personal Use: Downloadable materials for personal use only
• Intellectual Property: All content owned by LearnCraft

4. Payment Terms

• Prices in Indian Rupees (INR) including taxes
• Secure payment via Razorpay/PayU/Stripe
• Accept UPI, Cards, Net Banking
• Prices subject to change

5. Refund Policy

• 7-day money-back guarantee
• No refunds after 30% course completion
• See full Refund Policy for details

6. User Conduct

You agree NOT to:

• Share account credentials
• Download or distribute content illegally
• Use platform for illegal purposes
• Harass instructors or students
• Attempt to hack the platform

7. Disclaimers

• No Job Guarantee: Courses don't guarantee employment
• Certificates: For skill demonstration only
• Technical Issues: Not liable for service interruptions

8. Limitation of Liability

LearnCraft's liability limited to amount paid for course/subscription. Not liable for indirect damages.

9. Governing Law

These terms governed by laws of India. Disputes resolved in Delhi courts.

10. Contact

Email: legal@learncraft.online
Phone: +91-98765-43210

Last Updated: December 2024

1. Course Refund Policy

7-Day Money-Back Guarantee

• Request refund within 7 days of purchase
• Must have completed less than 30% of course
• Refund to original payment method
• Processing time: 5-7 business days

2. No Refund Conditions

Refunds NOT granted if:

• More than 7 days since purchase
• Completed more than 30% of course
• Downloaded course materials/PDFs
• Purchased during promotional sale
• Violated Terms of Service

3. Subscription Cancellation

• Cancel anytime from account dashboard
• Cancellation effective at end of billing period
• No partial refunds for unused time
• Access continues until period ends

4. How to Request Refund

Email: refunds@learncraft.online with:

• Order number
• Registered email
• Reason for refund

5. Partial Refunds

We may offer partial refunds in special circumstances at our discretion.

6. Technical Issues

If you experience technical problems preventing course access, contact support@learncraft.online immediately. We'll resolve the issue or provide a full refund.

7. Contact

Email: refunds@learncraft.online
Phone: +91-98765-43210
Response time: Within 24 hours

Last Updated: December 2024

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

2. Types of Cookies We Use

Essential Cookies (Required)

• Login sessions and authentication
• Shopping cart functionality
• Security features

Analytics Cookies (Optional)

• Google Analytics for usage statistics
• Page views and navigation patterns
• Device and browser information

Preference Cookies (Optional)

• Language selection
• Theme preferences (dark/light mode)
• Video quality settings

3. How to Control Cookies

You can control cookies through:

• Browser settings (disable/delete cookies)
• Our cookie consent banner
• Opt-out of analytics tracking

4. Contact

Questions about cookies?
Email: privacy@learncraft.online

Last Updated: December 2024

1. Digital Product Delivery

LearnCraft offers ONLY digital products. No physical items are shipped.

2. Instant Delivery

• Online Courses: Instant access after payment
• PDFs/Ebooks: Download link sent via email
• Membership: Activated immediately
• Certificates: Available after course completion

3. Access Issues?

If you don't receive access within 15 minutes:

• Check spam/junk folder
• Verify payment was successful
• Contact support@learncraft.online
• WhatsApp: +91-98765-43210

4. Contact

Email: support@learncraft.online
Phone: +91-98765-43210
Available: Mon-Sat, 9 AM - 6 PM IST

1. Secure Payment Processing

All payments are processed through secure, PCI-DSS compliant payment gateways:

• Razorpay: UPI, Cards, Net Banking, Wallets
• PayU: Credit/Debit Cards, EMI Options
• Stripe: International Cards

2. We Do NOT Store Card Details

Your payment information is processed directly by payment gateways. We never store your card numbers or CVV.

3. Accepted Payment Methods

• UPI (Google Pay, PhonePe, Paytm)
• Credit & Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (All major Indian banks)
• Digital Wallets (Paytm, Mobikwik)
• EMI Options (3, 6, 9 months)

4. Contact

Payment issues? Contact us:
Email: payments@learncraft.online
Phone: +91-98765-43210

General Questions

What is LearnCraft?

LearnCraft is India's leading online learning platform offering affordable courses in Hindi